A Simple Plan:
When it comes to your home and our family, you want nothing short of the best. Though you can always DIY some of the repairs and other tasks, there are those that require a professional. For example, your water heater system. Then again, water heater repair services are not all the same, and it’s important to give it your best as you choose the right one for your needs.
If you’re dealing with water heater repair issues or if simply looking for a company that can provide routine maintenance services, here are things to consider before hiring anyone:
There are lots of water heater repair service ads everywhere you look, but don’t make the mistake of making a random choice. Instead, talk to family members, friends or coworkers and ask for referrals. Online reviews are also helpful but only if you read them from reputable consumer sites such as Yelp and Angie’s List. You can also check with your local Better Business Bureau for customer complaints. As soon as you have leads, call every company on your list and ask for customer references. If they’re not happy to give you some, you already know what that means.
Invite them to your home.
Part of a good water heater repair company’s routine is sending a representative to visit a potential client’s home to examine the problem. This is also a perfect opportunity to give you recommendations based on what they’ve seen. Certainly, this representative should conduct himself professionally during this visit to your home.
Determine their credentials.
When considering a certain water heater repair company, find out whether they are licensed and insured, and ask for proof. If you work with a licensed company, you are assured of a venue in case you have grievances that you want addressed. In case of injury or property damage as an indirect result of work that is being done in your property, insurance will make sure you are not financially liable.
Look for experience.
Always remember that water heater systems are not always predictable, so you need people who has long and wide experience in working with different issues. Choose a company with a minimum experience of five years – surviving that long means they must be doing it right. They would have gone bankrupt a long time ago otherwise, considering how competitive the industry is.
Get things in writing.
Lastly, make sure you’re given a written estimate, which should be complete and well-itemized, including materials, labor, and the rest. This document should also provide other vital details, like project start and completion dates, schedule of payments, warranties, and a pledge of ongoing support for installations.